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Hearings, key dates, checklist deadlines and lead follow-ups appear here by themselves. Ticking one of those won't touch the underlying record. Add your own tasks too; ticking one of those marks it done and keeps it.
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Prospects who haven't briefed you yet — a walk-in, a call, someone "still getting the details". Log it, set a follow-up, and it'll nudge you if they go quiet.
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